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Carrier SolutionCenter™ Frequently
Asked Questions |
Question: I am getting an error message that the account cannot be
accessed because the limited login attempts have been exceeded and I cannot
log in. What do I do? Answer: If an incorrect password is used five or more times then, the
account will be locked. When an account has locked, it will unlock
automatically after 61 minutes. In case you need it to be unlocked sooner or
if you do not know the password and need the password changed or if you have
trouble accessing this site, or any system questions or issues should be
submitted via https://www2.staging.carrier.transicold.com/servicerequest.nsf/mainfrm?OpenForm |
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Question: How do I change my password? Answer: Passwords can be
changed on the Carrier SolutionCenter login page from the CHANGE PASSWORD button.
Please select the box and follow the instructions. |
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Question: Can I use the same password?
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Question: How short or long can my password be? Answer: Passwords must be 8 or more characters.
There is no maximum limit. |
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Question: Can I use letters or numbers for my
password?
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Question: Does it matter if my password is upper or
lower case?
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Question: How often can I change my password?
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Question: Can I use login ID as password?
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Questions: 1. Can I use same password for 365 days? 2. Can Applications keep the Non-Use ID or is it deleted? Answer: ·
Passwords are valid
for 90 days; you will be prompted to change your password before it
expires. If you do not change the password when the 90 days elapse you
will be automatically taken to the password change page and will have to
change your password before being given access to TransCentral. ·
IDs that have not
been accessed in over 90 days will be locked. You can contact the [email protected] mailbox to have your ID unlocked. ·
After 365 days of
non-use, the ID is automatically deleted and will need to be approved by the
business and reinstated before it can be used. |
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